KHAÜS LA
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Terms and Conditions

Effective Date: June 2025
Welcome to KHAÜS LA , Terms & Conditions govern your use of our website www.khausla.com and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.

1. Use of Our Site

You agree to use this site only for lawful purposes. You must be at least 18 years old or have the supervision of a parent/guardian to use or make purchases from our site.

2. Product Information & Availability

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, we cannot guarantee that colors and details will appear exactly the same on all devices.

Because we work with limited recycled fabric, many of our pieces are limited edition. Once sold out, they may not be restocked unless noted as a special or exclusive re-release.

3. Pricing & Payments

All prices are listed in [insert currency] and are subject to change without notice. We accept major credit cards, PayPal, and other secure payment methods through our third-party payment processor (e.g., Shopify Payments).

By placing an order, you authorize us to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping.

4. Order Processing & Shipping

We aim to process orders within [1–3 business days]. Shipping times vary based on location and selected method at checkout. Once shipped, tracking information will be provided via email.

We are not responsible for shipping delays, customs fees, or lost packages once they are in the carrier’s possession.

5. Returns & Exchanges

Due to the limited nature of our drops, all sales are final unless the item is damaged or incorrect.
Please inspect your order upon arrival. If there is a problem, contact us within 7 days of receiving your item at [insert support email].

6. Intellectual Property

All content on www.khausla.com — including logos, designs, photography, graphics, text, and layout — is the property of KHAÜS LA and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.

7. Privacy Policy

Your use of our site is also governed by our Privacy Policy, which explains how we collect and protect your information. By using our site, you consent to our data practices.

8. Limitation of Liability

KHAÜS LA is not liable for any indirect, incidental, or consequential damages that may arise from the use of our site or products. All items are sold “as is” and to the extent permitted by law, without warranties unless otherwise stated.

Return and Refund Policy

Effective Date: June 2025

At KHAÜS LA, each piece is one-of-a-kind, crafted in limited quantities using rescued, high-quality fabrics. Because of the exclusive and sustainable nature of our collections, all sales are final.

However, we stand by the quality of our products and want you to love your order. If something isn't right, we’re here to make it better.

Returns & Exchanges

We only accept returns or exchanges if:

  • The item is damaged, defective, or 
  • You received the wrong item 

If your order qualifies, please contact us within 7 days of receiving your item at [Insert Support Email] with:

  • Your order number
  • Clear photos of the issue 
  • A brief explanation of the problem 

To be eligible, items must be unworn, unwashed, and in original condition with all tags attached.
Products that have been worn, washed, altered, or tampered with in any way will not be accepted.

Exchange Availability

Because our pieces are limited-run and may sell out quickly, exchanges for the same item may not be available.
If we are sold out, you may:

  • Choose another item of equal or lesser value, or
  • Receive store credit for the value of the original purchase (excluding shipping) 

We cannot issue refunds unless legally required.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Items purchased during sales or promotional events
  • Items returned without prior approval 
  • Products showing signs of wear, wash, or tampering 

Lost or Stolen Packages

KHAÜS LA is not responsible for lost or stolen packages once they are marked as delivered. Please confirm that your shipping address is correct when placing your order. If you experience a delivery issue, contact your shipping carrier directly.

Questions?

We’re always happy to help.
Email us at sales@khausla.com,  and we’ll do our best to support you.

Thank you for being a part of the KHAÜS LA movement — where sustainability, individuality, and real stories matter.

Copyright © 2025 KHAÜS LA - All Rights Reserved.

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